What is a Proactive IT Support Company and why do you need one?

You don’t want an IT support company that fixes problems. You want a partner that prevents them

We’ve written a new guide in human speak – not techno babble. And it
answers the number one question our clients have asked us over the last few
years:

“Why don’t we see you and your staff as much as we used to?”

That’s a great question. And one that we’re proud to answer.

Because it’s not that we’re spending less time with our support clients.

Actually, we’re spending more time than we’ve ever spent on each client and their computer systems.

But that time is being invested in proactive work, rather than reactive work.

Essentially, we’re anticipating more problems and preventing them from
happening, meaning we have to spend less time fixing broken systems.

This is a critical behaviour of a professional Managed Service Provider. And one we have worked very hard to develop over the last few years.