Knowledge Centre Guides

Monthly guides to help you navigate your IT systems better.

10 apps you didn’t know you had in Microsoft 365

Microsoft 365 is like a treasure chest, full of delights waiting to be discovered. Most businesses get it just to access Word, Excel, PowerPoint and Teams. And then they discover there are so many other apps included. Wouldn’t it be great if someone wrote a guide to the best hidden apps in 365? Boom. That’s what we’ve done. Here are the 10 Microsoft 365 apps we think every business should look closely at.

The biggest security threat to your business is on your payroll

The chance of your business’s data being breached by an inside attack is high. Most inside attacks are accidental. A well-meaning employee clicks on a bad link by mistake. But there are some attacks caused by malicious attackers, deliberately looking to do damage, or make money. Both of these kinds of attacks can be prevented and minimised by focusing on five key areas in your IT strategy. Read our new guide now to assess how prepared your business is.

These are the threats to worry about

An easy to read guide of the 9 most terrifying types of malware. All businesses are being targeted by malware, all the time. And it’s estimated there are now one billion pieces of it out there. What is malware? It’s malicious software that’s been designed to do damage to your IT systems, or steal your data. Malware terrifies most IT professionals. And it should terrify you too. We’ve written a brand new guide to tell you about the nine most common types of malware. It’s been written so anyone can understand it.

The IT Services Buyer's Guide 2021

I’ve written this guide to help you understand how a trusted IT support partner behaves, and what great IT support looks like.
I’ll explain why we genuinely partner with our clients and refuse to become just another supplier. I’ll also explain why it’s critical that you put your IT strategy and data security at the very core of your long-term business planning.

Crisis: Your office is on fire

This is something none of us wants to experience. But it does happen There’s a small fire in your office. No-one is hurt and everyone is safe. But the damage to your workplace is unbelievable. The flames. The heat. The smoke. And of course, the huge amounts of water used to put out the fire.

Here’s a good question – if there had been a fire in your office last night, what would you wish you’d got round to doing yesterday?

Think about all your computers and specifically the data on them. Is your data as protected and backed up as it could be? Are you triple sure of that?

Read our brand new guide now. It’ll show you the things you need to make a priority to keep you protected from any disaster.

s2 computers norwich norfolk it business specialists it service-fire-fighting-it

Cyber-crime: Your business’s 5 step plan to prepare and protect

Two years ago, two thirds of all organisations reported some type of incident relating to cyber-crime.

That’s bound to be higher now because of the fraud opportunities created by the rush to Work From Home.

In fact, overall the world economy loses more than $1 trillion to cyber-crime every year.

It’s a figure that’s increased by more than 50% since 2018.

Fact: Your business needs to be as prepared as it can be against the threat of cyber-crime.

Read our brand new guide now. And you’ll see our recommended 5 step plan to prepare for an attack, and protect your business.

s2 computers norwich norfolk it business specialists it service training tools

Repair or replace? 7 signs that you need a new computer

It’s always tempting to hold back on purchasing new IT equipment. Yet it can sometimes cost you more if you hang onto equipment for too long. Did you know that if a device is more than 3 years old it’s actually cheaper to buy a new one?
It’s all about getting the balance right. Between equipment that can be repaired and will happily last another couple of years – versus slow, unproductive equipment that really needs to be replaced. Read our brand new guide now. And you’ll learn 7 signs that will tell you whether or not you need new computers.
s2 computers norwich norfolk it business specialists it service repairing and replacing computers in the workplace

The top 5 questions you could ask us, that we’d love to say ‘YES’ to

The pandemic made hundreds of businesses round here question the quality of the IT support they were receiving.

We’ve been very busy recently talking to businesses, and onboarding new clients as their IT partner. There are five questions in particular that you could ask us, and we’d be delighted to answer with a very positive YES! So we’ve put them into this brand new guide:
s2 computers norwich norfolk it business specialists it service questions for us

Your 2021 productivity super guide

Ready to make this a wildly successful year for your business?

To shake off the memories of 2020, and focus on increasing sales and profitability? Excellent. A great place to start is helping you and your team to get more done in less time.

We’ve pulled together a productivity super guide, looking at setting goals, collaboration, and communication. And of course it lists our most highly recommended productivity tools.
s2 computers norwich norfolk it business specialists it service computer technician productivity guide

5 key IT areas you must address in your business’s 2021 growth strategy

All business owners and managers hate it when their staff’s productivity goes down.

Bad IT is often used as an excuse to start talking and stop working! So now’s the time to make sure it can’t have a negative effect in 2021.

(it’s going to be a challenging enough year as it is)

You and your team could be more productive, more motivated – and ultimately make more money – with some changes to your technology strategy.

We’ve created a new, free guide to show you the 5 key things you must include in your IT strategy (number 3’s the one your staff will be delighted to help with).
s2 computers norwich norfolk it business specialists it service strategy growth 2021

4 signs you’re under attack from ransomware

A ransomware attack is one of the most terrifying things that can happen to your business.

This is the computer attack where a hacker locks you out of your systems and data. And you must pay a ransom, typically in Bitcoin, to get access again.

What most people don’t realise is that hackers access your system weeks before they launch the attack. It takes time for them to set it up, and prevent IT security experts from helping.

So there are signs to look out for – ways to spot if your system has already been breached, and an attack is imminent.

s2 computers norwich norfolk it business specialists it service ransomware attack

This is the ultimate secret to keeping your business data safe

Hackers are targeting all businesses, all the time. Using clever automated tools, and by sending out billions of emails every day.

It only takes one person to click on one bad link… and hackers can get into your system. That’s why we’ve written a brand new guide. To tell you about the ultimate secret to keeping your business data safe.

You won’t believe how simple it is. Download your copy now:
s2 computers norwich norfolk it business specialists it service keeping business data safe

Are you set up for working anywhere, on any device, at any time?

Didn’t 2020 just throw a massive curveball at us.

After the urgent rush to work from home in March, many businesses now have some staff still at home, with others in the office.

And it’s looking like (cliché alert) this will be the “new normal”.

Seeing as we don’t know what the next few years have in store us, this is a great time to make sure that all of your team can work from anywhere, on any device, any time.

That gives you maximum flexibility and minimum future disruption.

We’ve put together a brand new guide to show you the most important things to consider with a permanent flexible working arrangement for your people.
s2 computers norwich norfolk it business specialists it service

It’s the fastest growing crime on the planet… but what does ransomware mean to you?

Ransomware is terrifying. Just terrifying.

Imagine switching on your work computer one morning. And instead of the screen you normally see, the screen has gone totally red.

There’s a message telling you your business’s data has been locked. And the only way to get it back is to pay thousands in Bitcoin.

This is not a rare event. It happens to businesses round here every day. Every business is at risk. And it’s one of the hardest things for us as your IT support company to fix.

We’ve written a brand new guide. It tells you how to protect your business, and dramatically reduce your chances of being attacked.
s2 computers norwich norfolk it business specialists it service ransomware warning

Make Working From Home (and the office) easier with Microsoft Teams

After the drama of lockdown subsided, we’ve shifted into a new way of working. A hybrid way.

Some people work from home. Some are in the office. Anyone needs to be able to work from anywhere at any time.

And that can play havoc with getting things done. Communication becomes a chore and interferes with projects.

But not if you use Microsoft Teams. It’s the perfect tool for the way we need to work right now.

And we’ve just put together this step by step guide to help you get the most out of it:
s2 computers norwich norfolk it business specialists it service microsoft teams guide

5 difficult questions to ask your IT support company

Sometimes in life we have to ask awkward questions. How much did that cost? Do you really need a second piece of cake? What’s that smell?

But you don’t usually expect to feel awkward asking questions of an IT support company. Well, you should.

A few tricky questions could help you to decide if they’re really the people you want to protect your business and its data.

Make the wrong decision on which IT support company to work with, and you’ll lose time, money... and a lot of productivity too.

Worse still, if they’re not what they claim to be, you could also put your customers’ information at risk.

And at the moment, you really need to check their safety measures to protect your people.

We’ve written a new free guide, listing the 5 most important questions you should ask your IT support company. And not one of those questions is to do with how much they’ll cost you.
s2 computers norwich norfolk it business specialists it service support faq questions cover

The more you prepare now for the end of lockdown, the easier it will be

So lockdown is still in force right now. But have you started planning yet, for when your staff can return to the workplace?

It's going to happen at some point. And the more you plan and act now, the easier it will be.

There are three areas to consider:

1. Your people, especially if you end up with a mix of some at the workplace, and others still working from home 2. The equipment they use. Laptops are still difficult to buy with limited supplies. But there are ways around this

3. Your data. It's a good time to check your data security has not been compromised by all the changes made over the last few weeks.

We're S2 Computers, and people in Norwich trust us to keep them working properly every day (during lockdown and normal times).

And we've just written a brand new guide to help you prepare now for the end of lockdown.
s2 computers norwich norfolk it business specialists it service remote working

How to keep your business’s data safe while your team are using their own devices.

With the current situation, it’s critical right now that your staff use their own devices for work.

This has a name – BYOD – meaning Bring Your Own Device.

But there are LOTS of things to consider, to keep your company data safe on their devices. So we’ve written a brand new guide about it

It’s been written for humans not geeks. And it’s an essential read while your team are working from home.
s2 computers norwich norfolk it business specialists it service

Don’t say you’re still using a phone system from the dark ages?

You upgrade your mobile every 2 to 3 years. And your computer is certainly likely to be an up-to-date model.

But what about the phones in your business?

So much has changed with business phones over the last few years. The costs have come down dramatically, while functionality has increased. Along with the ability for your team to be more productive.

Boom to that.

So we’ve written a brand new guide, to show you what the latest phone systems can do. And allow you to check if your business’s phones are still up-to-date.
s2 computers norwich norfolk it business specialists it service phone services cyber security help

The most robust way to protect your business from hackers is to mobilise your staff

Cyber criminals are targeting all businesses, all the time. They want to get into your systems and find ways to steal cash from you.

While software is critical to protect you, there is an even stronger front line defence you must mobilise: Your staff.

Because if you can get them to recognise a threat before they click on anything dodgy, that can kill a cyber attack stone dead.

You need a culture of cyber security. And anyone who goes near a computer or device needs to be on board.

That includes you! If your team see you acting in a safe way, they’ll be more inclined to make that normal behaviour.

We’ve helped to protect hundreds of businesses in Norfolk and Norwich. And we’ve written a brand new guide, about how to get your staff on board with cybersecurity.
s2 computers norwich norfolk it business specialists it service nine ways cyber security

Hang on… you’re STILL not prepared for The 2020 Problem?

From 14th January, Windows 7 is dead. So is Office 2010. And a series of popular server software. Microsoft has killed them off because they’re no longer fit for purpose.

And if you have just one machine in your business still running this dead software, you’re at risk.

We believe that hackers who’ve discovered vulnerabilities over the last year or so, have been sitting quietly, biding their time. And now they will start to exploit those vulnerabilities. Because there’s no-one to patch the software and stop them.

There’s also the matter of GDPR. End of life software is technically in breach of GDPR rules.

We believe thousands of business owners and managers in Norwich don’t know they are relying on dead tech.

It’s nothing to be embarrassed about. Most people are the same – they don’t know what they’re running their business on. And to a certain extent, they don’t care.

We can help you quickly and painlessly. We’ve written a new guide to The 2020 Problem. Explaining why you must take urgent action now.