Knowledge Centre Guides
Monthly guides to help you navigate your IT systems better.
How to get the perfect video call setup, whatever your budget
Ever been on a video call, and the other person looks and sounds awful? Perhaps they’re staring down at a laptop webcam (never a great angle). And they’re badly lit. And have a cheap microphone which makes them sound like they’re on a bad phone call? Video calls are here to stay. If there’s any risk your team are video calling like this, it’s time to give them an upgrade. We have advice on improving video calls for all budgets in our new guide.
An overview of EOS - the Entrepreneurial Operating System that can help your business focus on growth
As IT professionals, we spend a lot of time thinking and talking about operating systems. Without Windows, your computer is just a big useless lump of metal and plastic. But have you realised that your business needs an operating system? It’s an unusual concept, but one that’s really working well for thousands of companies around the world. It’s called EOS - or the Entrepreneurial Operating System. We don’t sell it. But some of the businesses we work with have been interested in knowing more, so we’ve written a short guide.
The business owner’s briefing: Reduce the burden on your brain
When you own or manage a business, your cognitive load can be overwhelming. Not only do you have your own work to think about, but your focus often has to be split between that and what your people need from you. That can mean interruption after interruption; a mounting to-do list; and never quite achieving that work/life balance. Which was probably one of your main goals when you started your business. Not good. Fortunately, there are loads of tools available to you right now that can help free up your time, reduce interruptions and give you better focus. And many of them are already included with your Microsoft 365 subscription. We’ve written a business owner’s briefing to help you decide which ones could work for you.
What could digital IT transformation do for your business?
We have all seen a LOT of change over the past couple of years. We’ve changed the way we work. The way we shop. And the way we interact with others. How has your business changed? What change do you need to make in the years ahead? And how does your technology help to power that? We’ve written a new guide about something called digital IT transformation. It’s how you use modern technology to bring on a revolution. It’s what Netflix and Lego did… and Kodak famously didn’t. Read case studies about this, and how digital IT transformation affects businesses of every size, in our new guide.
Your essential cloud migration strategy checklist
If you’ve ever considered moving your business’s data and applications over to a cloud-based solution, you’d be forgiven for breaking out in a cold sweat and forgetting about the entire thing. It’s complex. And there’s a lot that can go wrong, from increased downtime, to data loss or things not working as they should. But when you get it right, the benefits are countless. They can include big cost savings, increased security, and better scalability. Not to mention access to extra features that may be available. Download our brand new guide to see how your business would benefit. It includes an essential cloud migration checklist.
The 7 KPIs for ROI from IT
How to ensure your business’s spend on IT is an investment, and never an expense. No matter what kind of business you run, technology sits at the heart of it today. And it’s going to become more and more important in the future. Big business thinkers see IT as a long-term investment. They understand the correlation between the short-term impact to cash flow, and the enormous long-term benefits of business growth, increased productivity and highly satisfied staff and customers. To get your Return on Investment (ROI) there are several Key Performance Indicators (KPIs) to track. Our new guide tells you what they are.
The security problem of John’s “other” laptop
How to keep your business’s data ultra-safe during the Work From Home revolution Working From Home and hybrid working are here to stay. And that means as businesses, we need to get a grip on security in our staff’s homes as much as we do in the office. We’ve written a new guide to look at all the issues.
The IT Services Buyer's Guide 2022
I’ve written this guide to help you understand how a trusted IT support partner behaves, and what great IT support looks like. I’ll explain why we genuinely partner with our clients and refuse to become just another supplier. I’ll also explain why it’s critical that you put your IT strategy and data security at the very core of your long-term business planning.
Defend and Invest - Your technology strategy for 2022
Did you get a short break at Christmas? Even if it was just a few days, that break can give you huge clarity of thinking about where to take your business this year. We call this the January Refresh & Refocus. Let us tell you the two technology areas that will be the most important in 2022. They are Defend and Invest. Defend is about protecting your business from cyber criminals. We believe cyber-crime is going to rise again this year, to levels never seen before. Invest is about making sure technology is powering your business forward, not holding it back. Our new guide looks at both these areas in detail.
Here’s a crazy question: Are you paying your IT support partner enough?
I bet that’s a question you’ve never asked yourself before… But it’s important you do. Because in the world of technology, there’s a definite link between what you pay, and the quality of the service you receive. Picking an IT provider on price alone is a false economy. If you’re paying too little, you’re running one of four big risks. Find out what they are in our brand new guide.
Windows 11: The wait is over
All the benefits of using the very latest version of Windows in your business. After a four month wait, a brand new version of Windows is finally here. It’s a lot more secure, has better functionality and greater possibilities. And it looks beautiful. New PCs are now on sale with Windows 11, and the upgrade will be available for existing computers early next year. Not all machines will be able to upgrade. There are strict hardware requirements. We’ve listed them, plus the best benefits of the new Windows, in a brand new guide. It’s written so anyone can understand it.
Be prepared: Sooner or later your business WILL be attacked
5 steps to improve your ransomware resilience: Ransomware is the most terrifying data security threat your business has ever faced. Imagine all your staff trying to login one morning. But all of them get a bright red screen saying your data has been locked away, and you must pay a huge ransom in Bitcoin to get it back. Terrifying. Read our new guide now. We’ll answer all your questions about ransomware. Plus you’ll discover five steps to improve your business’s ransomware resilience.
If your IT support company is ALWAYS fixing your technology… it’s time to switch
Just fixing technology when it breaks is so 2010. These days most businesses prefer an IT partner who proactively prevents problems from happening. If you don’t have this, you really need to read our brand new guide. You’ll see the countless benefits for your business of a more proactive approach to your IT.
10 apps you didn’t know you had in Microsoft 365
Microsoft 365 is like a treasure chest, full of delights waiting to be discovered. Most businesses get it just to access Word, Excel, PowerPoint and Teams. And then they discover there are so many other apps included. Wouldn’t it be great if someone wrote a guide to the best hidden apps in 365? Boom. That’s what we’ve done. Here are the 10 Microsoft 365 apps we think every business should look closely at.
The biggest security threat to your business is on your payroll
The chance of your business’s data being breached by an inside attack is high. Most inside attacks are accidental. A well-meaning employee clicks on a bad link by mistake. But there are some attacks caused by malicious attackers, deliberately looking to do damage, or make money. Both of these kinds of attacks can be prevented and minimised by focusing on five key areas in your IT strategy. Read our new guide now to assess how prepared your business is.
These are the threats to worry about
An easy to read guide of the 9 most terrifying types of malware. All businesses are being targeted by malware, all the time. And it’s estimated there are now one billion pieces of it out there. What is malware? It’s malicious software that’s been designed to do damage to your IT systems, or steal your data. Malware terrifies most IT professionals. And it should terrify you too. We’ve written a brand new guide to tell you about the nine most common types of malware. It’s been written so anyone can understand it.
The IT Services Buyer's Guide 2021
I’ve written this guide to help you understand how a trusted IT support partner behaves, and what great IT support looks like.
I’ll explain why we genuinely partner with our clients and refuse to become just another supplier. I’ll also explain why it’s critical that you put your IT strategy and data security at the very core of your long-term business planning.
Crisis: Your office is on fire
This is something none of us wants to experience. But it does happen There’s a small fire in your office. No-one is hurt and everyone is safe. But the damage to your workplace is unbelievable. The flames. The heat. The smoke. And of course, the huge amounts of water used to put out the fire.
Here’s a good question – if there had been a fire in your office last night, what would you wish you’d got round to doing yesterday?
Think about all your computers and specifically the data on them. Is your data as protected and backed up as it could be? Are you triple sure of that?
Read our brand new guide now. It’ll show you the things you need to make a priority to keep you protected from any disaster.
Cyber-crime: Your business’s 5 step plan to prepare and protect
Two years ago, two thirds of all organisations reported some type of incident relating to cyber-crime.
That’s bound to be higher now because of the fraud opportunities created by the rush to Work From Home.
In fact, overall the world economy loses more than $1 trillion to cyber-crime every year.
It’s a figure that’s increased by more than 50% since 2018.
Fact: Your business needs to be as prepared as it can be against the threat of cyber-crime.
Read our brand new guide now. And you’ll see our recommended 5 step plan to prepare for an attack, and protect your business.