Knowledge Centre Videos
Monthly videos to help you navigate your IT systems better.
Find out how it feels to be hacked!
See how common hacks work so you know what to look out for.
The clock’s ticking for Windows 10: Are you ready?
Is your business still using Windows 10? Uh oh. In October, Microsoft is ending free support for it. That means, if you’re still using it, your business will be more vulnerable to cyber attacks. What to do? Our latest video lays out your options.
What to do when disaster strikes: Recovering from malicious attacks
Believe it or not, a great cyber security strategy doesn’t just focus on how to avoid cyber attacks – it also tells you what to do if your business IS targeted. Because honestly, it’s impossible to have completely watertight systems if you and your team want your tech to be useable. So, if your network was compromised, what would you do? Not sure? Our latest video has the answers.
How Copilot Wave 2 can boost your business
Imagine having an assistant that organised your inbox, summarised meetings and documents, or even analysed business data without complaining. Now imagine you didn’t even have to pay this assistant. Too good to be true, right? Wrong. This is exactly what Microsoft Copilot can do for your business. And with Wave 2, there’s even more it can do. Our latest video tells you how Microsoft Copilot can save you time and boost productivity.
Bring Your Own Device: Dos and don’ts for your business
Should you encourage your team to use personal phones, laptops and tablets for work? It can be helpful for productivity and motivation. BUT only if you do it the right way. That means making sure you have the right rules and protections in place to keep your data and your business safe and secure. Watch our latest video for all the dos and don’ts of a Bring Your Own Device policy.
This is why your business needs Microsoft 365 Business Premium
Microsoft 365 Business Standard comes with all the tools you need for a growing business, right? Well, not necessarily. You see, as your business grows, so do the risks. Your priority should be keeping your business protected from challenges like cyber attacks and data loss. Our latest video explains why upgrading to Microsoft 365 Business Premium could be a good business investment.
This is the year Windows 10 dies: How to prepare your business
This October we say goodbye to Windows 10. Microsoft is ending free support. And, if you’re still using it, that will have an impact on your business. How can you keep your data secure and your business running smoothly? Our latest video lays out your options, and what you need to start thinking about now.
How to choose the right new hardware for your business
PCs taking too long to wake up? Internet taking more coffee breaks than you do? It might be time to upgrade your hardware. But with so much choice, where do you start? How do you know what the right equipment is for your business? Our latest video explains everything you need to think about, from your team to the future, before you invest.
Cloud Telephony vs. VoIP – which is best for your business?
You know it’s time to upgrade your business phone system when you start to hear your staff complaining about it. Dropped calls, long wait times, and difficulty reaching the right person is frustrating for you… and worse for your customers. But there is a better solution. Our latest video explains what Cloud Telephony and VoIP phone systems are, how they can benefit your business, and helps you decide which one is the right choice.
What does your email signature give away about you?
You may think of your email signature as a digital business card. It lets people know the different ways they can contact you. It might also strengthen your business branding. But have you ever stopped to think how all that information can be used for bad? Cyber criminals can use your email signature to pretend to be you and trick others out of data or money. Likewise, you may be fooled by a genuine-looking email signature that’s not the real deal. Our latest video explains how to make sure your email signature doesn’t put your business – or others – at risk.
Cyber security isn’t just a problem for IT
Cyber criminals target all businesses all the time. That means you and your team will be better protected if you make security a whole business concern, and not just an “IT thing”. Every single person in your business should understand the risks, and importantly, how to avoid them. Our latest video explains how to make that happen and keep your business data safe.
All your data’s gone. What now?
You log on to your computer and find… nothing. No customer data, no project files, no financial information. It’s all gone. That’s a terrifying thought for any business, and it’s more common than you’d believe. To stop a situation like this destroying your business, you need a reliable safety net. Our latest video explains how to protect your data with backups.
It’s time to say goodbye to Windows 10
Windows 10 reaches its end of life next year. That means no more updates, not only for new tools and features, but for the security improvements that keep your data safe. If you’re still using Windows 10 in your business, it’s time to start planning. You have four options. Our latest video explains each one and the things you’ll need to consider.
Cyber attacks are more common than you think
And how you respond to one can be the difference between it being an inconvenience and a complete nightmare. What’s important is to think about all of this BEFORE you become victim to an attack (sadly, it’s likely to be a case of when and not if). By following a few simple steps, you can be confident you’ll not only recover from an attack quickly, but you’ll minimise the damage and cost too. Learn about the 5 most important steps to take in our latest video.
A cyber attack will probably start with an email
Here’s a shocking fact: 90% of cyber attacks start with a simple email. And guess who uses email every single day? EVERYONE… including you and all your team. Which means every time you open an inbox your business is at risk. So, 20 or 30 times a day, right? But there are smart things you can do to tighten up your email security and avoid becoming a cyber criminal’s next victim. We discuss them in our latest video.
Here’s how to save time, money and stress on your IT
Your business couldn’t function without its technology, right? And from time to time, things go wrong. If these are the only times you speak to your IT support provider, it’s very likely you’re wasting a lot of time and money. Plus creating yourself a ton of stress. It might feel like you’re saving money when you only pay for something broken that needs attention (this is known as break/fix). But most businesses agree it’s better to be in a contracted IT support relationship. This has no unexpected costs and a ton of other benefits. Such as proactive monitoring that spots problems before they affect you… our latest video tells you more.
Encryption: the difference between chaos and calm
What would happen if your business data was stolen? Would it: a) Throw the company into chaos and put everything on the line? Or… b) Be an inconvenience that, fortunately, you’d already anticipated? What makes the difference between these two outcomes? Encryption. And if you haven’t already got it set up, it’s something you need to do as soon as possible. Our latest video will help you understand why.
Watch out for that digital storm!
When you’re sailing along smoothly in business it really does feel like you’re living the dream. But what happens when things get a little choppy? Are you able to spot potential issues and stop them in their tracks? Or do you wait for the storm and then remember your umbrella? When it comes to your business’s technology, you should be able to spot a digital storm a mile off. And if you can’t, it’s time to make a change. Our latest video explains it all.
You’re not still handling your own IT, are you?
When you’re running a successful business, you just can’t do everything yourself. You need to protect your time to focus on the bigger picture: growing the business. Which means the things that you and only you can do. Your IT is one of those things you need to trust someone else with. Once you do, there will be countless benefits to you, your team, and your business. Our latest video tells you why.
Your 2024 cyber security considerations
We’re weeks away from the new year. And this is a great time to start thinking about what needs to get better in 2024. We believe there’ll be a big rise in cyber crime, with a surge in ransomware, attacks on phones, and more phishing scams. And that’s not all. Forewarned is forearmed. If you know what to expect, you can proactively protect your data. Our latest video has the details.
Are you neglecting your home office security?
Working from home comes with lots of benefits; a better work/life balance, no commute, and a much more relaxed dress code. But there can be serious drawbacks too if you’re not taking home office security seriously. Cyber criminals are aware that many businesses neglect security for remote workers, so they become a prime target for cyber attacks. How can you keep your team’s home offices safer? Our latest video tells you everything.
Could AI be key to growing your business?
Artificial Intelligence (AI) isn’t just another fad. And it’s not only good for customer service and writing emails. It’s got real potential to help you outpace your competitors, boost productivity, efficiency, and success. How? Our latest video explains it all.
Are you paying for productivity apps you’re not using?
You know about Word, Excel, and PowerPoint, but there are countless hidden gems included with your Microsoft 365 subscription that you might be missing out on. And they could provide a huge productivity boost for the whole team. Our latest video tells you how some of them could help your business.
The Metaverse explained: How it could affect your business
We’re beginning to hear more and more about the Metaverse and the many ways we’ll be using it over the coming years. But is it something you should be starting to consider now? What benefits will it have for your business? And will you need to adapt to keep up? Our latest video explains what the Metaverse is and how it could affect you.
Human error: your biggest cyber security risk
Small and medium-sized businesses are the most likely targets for all kinds of cyber attack. And your biggest weakness is your people. That’s why it’s vital to take cyber security awareness training seriously. But how do you create a training strategy for an entire business? Our latest video tells you exactly what you need to know.
Back up your data. One day it could save your business
We all hope disasters will never happen. But of course they can, and do. So it’s best to be prepared. That’s why a reliable backup system is one of the most important protections you can put in place. Where do you start? Watch our latest video for some expert advice.
“Wouldn’t it be great if…” How to plan a big IT project
If you have business systems that feel like they need bringing into the 2020s, you might be thinking about a major IT project. And that can mean a big commitment – of time, money, effort and headspace. Watch our latest video for the three things to get straight in your mind before you involve the experts.
All businesses should adopt MFA. Now
Multi-Factor Authentication (MFA) adds extra layers of security to your business. It means you need at least two pieces of information to log in to a device or an app. Perhaps a password plus a fingerprint, and possibly an extra, single-use code sent to your phone. Here’s why we recommend that all businesses should adopt MFA right now.
The 3 most important areas to discuss with your technology partner (jargon-free)
IT support is a technical job, and some of the language used can be a bit, well… technical. So here’s our jargon-free look at the 3 most important areas to discuss with your technology partner.
3 ways to protect your business email
Most cyber attacks start with an email. So let’s show you three things you can do right now to make it harder for criminals to launch an email attack on your business.
3 steps to better cloud security
Cloud services are convenient, great for remote working and packed with cool features. But how sure are you that your information is secure? We want to tell you about 3 things you can do today to make sure your data’s as secure as possible.
3 tech trends to look out for in 2023
Knowing which new technology to adopt in your business isn’t an easy task. Here are 3 top trends to look out for in 2023.
5 quick ways to boost your business’s Wi-Fi speed
Business is hard enough without having to put up with slow internet. You deserve better and so does your team. Here are 5 quick ways to make your Wi-Fi faster.
3 things your business must look for in a password manager
Password managers are amazing pieces of software. They make it easy for you and your staff to stick to password best practice, while saving you time. Everyone wins. Here are three things you must look for when choosing a password manager for your business.
How much do you really know about phishing scams?
Phishing is where someone sends you a fake email pretending to be someone else. They’re hoping you’ll click a bad link or download a dangerous attachment. Our latest video looks at how you can protect your business from this dangerous crime.
How to get the perfect video call setup, whatever your budget
Video calls have quickly become a critical communication tool. Yet too many people have a poor video call setup, with bad camera angles, poor lighting and unprofessional sound. Our new video shows you how to improve these three areas.
How to stop Teams opening when you startup Windows 11
Most people who rely on it love Teams. There’s no disputing that. But it can be frustrating. Such as the way it opens automatically when you start up your Windows 11 computer. It’s really simple to change that behaviour. Our new video shows you how.
Hackers
Welcome to this important video series about how to keep your organisation’s data safe.
In this first video, we show you how easy it is for hackers to break into any computer.
Threats that exist within your organisation
In this second video, we look at the threats facing you from within your organisation.
What you can do to keep your organisation safe
This final video is the most important. It covers the three key areas to keep your organisation’s data safe.
Now ‘Do Not Disturb’ means exactly that
Imagine hours to get on with your most important tasks, without any interruptions from your team. It’s the dream isn’t it? A major update to Windows 11 will help you work with zero distractions. Our new video shows you how.
Three clever tricks to get more out of Teams
Every business we support that relies on Teams agrees it’s an incredible tool for communication and collaboration. We’re full of clever tricks you can do with Teams. Here are three you might not have seen before.
Want to be even more productive? Try Microsoft Lists
Over the past couple of years we’ve all benefited from so many new productivity tools. It’s been great. But if your core problem is just getting organised, there’s nothing better than a list. Especially Microsoft’s List tool. Watch our latest video to see how it integrates with other apps you use, such as Teams.
How to protect your webcam from spies
In just two short years, a good quality webcam has become a critical tool for everyone. Could you imagine doing business without one? But hackers are using clever tools to try to spy on people using their webcams. Our new video shows you free and easy ways to protect yourself and your staff.
When something’s wrong, you want a responsive IT helpdesk
With our clients we work on all aspects of their technology, especially making sure they have a suitable technology strategy. We’re also there for them when things go wrong. And that’s about having a highly responsive helpdesk. When you’re looking for a new IT support provider, there are two tests you must apply to their helpdesk. Our new video tells you what they are.
Would any of your staff actually click that link?
There’s a cyber-crime called phishing. It’s a major pain. Criminals send emails pretending to be someone they’re not, hoping one of your people will click a link and accidentally give them access to your data. Do you think your team would spot a phishing email? Here’s an easy way to check.
How to accurately predict annual hardware expenses
Pulling together your budgets for next year? While it might be hard to know how much your business will spend on software – especially as your needs change throughout the year – you can accurately budget for your hardware for the year. Just ask yourself these 5 key questions.
How to stop programs from loading at startup
If Windows takes ages to start, maybe there’s too much software launching automatically on your business’s PCs. Our new video shows how to manage that.
How to turn off the built-in password manager in Chrome
We always recommend you use an external password manager. And if you do, disable the built-in one offered within Chrome. Here’s why – and how to do it.
What is multi-factor authentication?
There are some very basic security measures you can use that offer really high levels of protection for your business. Multi-factor authentication is one of those. Our new video explains what it is, how it works, and why you really, really want to start using it in your business.
Plan ahead now if you need new hardware later this year
Did you know we’re right in the middle of a global chip shortage? A number of different things have come together to create the perfect storm. And it’s restricting some technology supplies. Our new video explains why you should plan ahead and order early, if you need any new hardware in the next 6 months.
So you’ve tapped a bad link on your phone
We’ve all done it – tapped a link, realised it’s not what we thought it was, and then wondered what damage it might cause to our phone. First of all, don’t panic. But then, take action. There are two things you need to be aware of now. And our new video tells you what they are.
OneDrive saves the day as your portable scanner
There you are, working from home and getting things done, until suddenly… you need to print, sign and scan a document. You’ve got a printer, so that’s OK. But no scanner. That’s annoying. How can you get this done today? Microsoft 365 to the rescue! There’s a scanner built into an app you may already be using. Here’s everything you need to know.
The data security equivalent of leaving your windows open
We all take great care to keep our homes secure.
Yet some business owners and managers don’t have the same attitude towards their business’s data security.
Which is crazy. Because there are a lot more people trying to access your business’s data, than hoping to steal your TV.
Here are four key ways to improve your business’s data security.
How to spot a ransomware attack before proper damage is done
One of the most terrifying things that can happen to your business is a ransomware attack.
This is where hackers take control of your network and encrypt all your data, making it unusable. They won’t undo the damage unless you pay a big fee – a ransom fee.
The reason they can do so much damage is they secretly break in to your system a long time before the attack is launched. The one upside of this is you can keep an eye out for symptoms you’ve been breached.
Here are three ways you can see if hackers are already in your system.
