Knowledge Centre Videos

Monthly videos to help you navigate your IT systems better.

Find out how it feels to be hacked!

See how common hacks work so you know what to look out for.​

It’s time to say goodbye to Windows 10

Windows 10 reaches its end of life next year. That means no more updates, not only for new tools and features, but for the security improvements that keep your data safe. If you’re still using Windows 10 in your business, it’s time to start planning. You have four options. Our latest video explains each one and the things you’ll need to consider.

Cyber attacks are more common than you think

And how you respond to one can be the difference between it being an inconvenience and a complete nightmare. What’s important is to think about all of this BEFORE you become victim to an attack (sadly, it’s likely to be a case of when and not if). By following a few simple steps, you can be confident you’ll not only recover from an attack quickly, but you’ll minimise the damage and cost too. Learn about the 5 most important steps to take in our latest video.

A cyber attack will probably start with an email

Here’s a shocking fact: 90% of cyber attacks start with a simple email. And guess who uses email every single day? EVERYONE… including you and all your team. Which means every time you open an inbox your business is at risk. So, 20 or 30 times a day, right? But there are smart things you can do to tighten up your email security and avoid becoming a cyber criminal’s next victim. We discuss them in our latest video.

Here’s how to save time, money and stress on your IT

Your business couldn’t function without its technology, right? And from time to time, things go wrong. If these are the only times you speak to your IT support provider, it’s very likely you’re wasting a lot of time and money. Plus creating yourself a ton of stress. It might feel like you’re saving money when you only pay for something broken that needs attention (this is known as break/fix). But most businesses agree it’s better to be in a contracted IT support relationship. This has no unexpected costs and a ton of other benefits. Such as proactive monitoring that spots problems before they affect you… our latest video tells you more.

Encryption: the difference between chaos and calm

What would happen if your business data was stolen? Would it: a) Throw the company into chaos and put everything on the line? Or… b) Be an inconvenience that, fortunately, you’d already anticipated? What makes the difference between these two outcomes? Encryption. And if you haven’t already got it set up, it’s something you need to do as soon as possible. Our latest video will help you understand why.

Watch out for that digital storm!

When you’re sailing along smoothly in business it really does feel like you’re living the dream. But what happens when things get a little choppy? Are you able to spot potential issues and stop them in their tracks? Or do you wait for the storm and then remember your umbrella? When it comes to your business’s technology, you should be able to spot a digital storm a mile off. And if you can’t, it’s time to make a change. Our latest video explains it all.

You’re not still handling your own IT, are you?

When you’re running a successful business, you just can’t do everything yourself. You need to protect your time to focus on the bigger picture: growing the business. Which means the things that you and only you can do. Your IT is one of those things you need to trust someone else with. Once you do, there will be countless benefits to you, your team, and your business. Our latest video tells you why.

Your 2024 cyber security considerations

We’re weeks away from the new year. And this is a great time to start thinking about what needs to get better in 2024. We believe there’ll be a big rise in cyber crime, with a surge in ransomware, attacks on phones, and more phishing scams. And that’s not all. Forewarned is forearmed. If you know what to expect, you can proactively protect your data. Our latest video has the details.

Are you neglecting your home office security?

Working from home comes with lots of benefits; a better work/life balance, no commute, and a much more relaxed dress code. But there can be serious drawbacks too if you’re not taking home office security seriously. Cyber criminals are aware that many businesses neglect security for remote workers, so they become a prime target for cyber attacks. How can you keep your team’s home offices safer? Our latest video tells you everything.

Could AI be key to growing your business?

Artificial Intelligence (AI) isn’t just another fad. And it’s not only good for customer service and writing emails. It’s got real potential to help you outpace your competitors, boost productivity, efficiency, and success. How? Our latest video explains it all.

Are you paying for productivity apps you’re not using?

You know about Word, Excel, and PowerPoint, but there are countless hidden gems included with your Microsoft 365 subscription that you might be missing out on. And they could provide a huge productivity boost for the whole team. Our latest video tells you how some of them could help your business.

The Metaverse explained: How it could affect your business

We’re beginning to hear more and more about the Metaverse and the many ways we’ll be using it over the coming years. But is it something you should be starting to consider now? What benefits will it have for your business? And will you need to adapt to keep up? Our latest video explains what the Metaverse is and how it could affect you.

Human error: your biggest cyber security risk

Small and medium-sized businesses are the most likely targets for all kinds of cyber attack. And your biggest weakness is your people. That’s why it’s vital to take cyber security awareness training seriously. But how do you create a training strategy for an entire business? Our latest video tells you exactly what you need to know.

Back up your data. One day it could save your business

We all hope disasters will never happen. But of course they can, and do. So it’s best to be prepared. That’s why a reliable backup system is one of the most important protections you can put in place. Where do you start? Watch our latest video for some expert advice.

“Wouldn’t it be great if…” How to plan a big IT project

If you have business systems that feel like they need bringing into the 2020s, you might be thinking about a major IT project. And that can mean a big commitment – of time, money, effort and headspace. Watch our latest video for the three things to get straight in your mind before you involve the experts.

All businesses should adopt MFA. Now

Multi-Factor Authentication (MFA) adds extra layers of security to your business. It means you need at least two pieces of information to log in to a device or an app. Perhaps a password plus a fingerprint, and possibly an extra, single-use code sent to your phone. Here’s why we recommend that all businesses should adopt MFA right now.

The 3 most important areas to discuss with your technology partner (jargon-free)

IT support is a technical job, and some of the language used can be a bit, well… technical. So here’s our jargon-free look at the 3 most important areas to discuss with your technology partner.

3 ways to protect your business email

Most cyber attacks start with an email. So let’s show you three things you can do right now to make it harder for criminals to launch an email attack on your business.

3 steps to better cloud security

Cloud services are convenient, great for remote working and packed with cool features. But how sure are you that your information is secure? We want to tell you about 3 things you can do today to make sure your data’s as secure as possible.

3 tech trends to look out for in 2023

Knowing which new technology to adopt in your business isn’t an easy task. Here are 3 top trends to look out for in 2023.

5 quick ways to boost your business’s Wi-Fi speed

Business is hard enough without having to put up with slow internet. You deserve better and so does your team. Here are 5 quick ways to make your Wi-Fi faster.

3 things your business must look for in a password manager

Password managers are amazing pieces of software. They make it easy for you and your staff to stick to password best practice, while saving you time. Everyone wins. Here are three things you must look for when choosing a password manager for your business.

How much do you really know about phishing scams?

Phishing is where someone sends you a fake email pretending to be someone else. They’re hoping you’ll click a bad link or download a dangerous attachment. Our latest video looks at how you can protect your business from this dangerous crime.

How to get the perfect video call setup, whatever your budget

Video calls have quickly become a critical communication tool. Yet too many people have a poor video call setup, with bad camera angles, poor lighting and unprofessional sound. Our new video shows you how to improve these three areas.

How to stop Teams opening when you startup Windows 11

Most people who rely on it love Teams. There’s no disputing that. But it can be frustrating. Such as the way it opens automatically when you start up your Windows 11 computer. It’s really simple to change that behaviour. Our new video shows you how.


Welcome to this important video series about how to keep your organisation’s data safe.

In this first video, we show you how easy it is for hackers to break into any computer.

Threats that exist within your organisation

In this second video, we look at the threats facing you from within your organisation.

What you can do to keep your organisation safe

This final video is the most important. It covers the three key areas to keep your organisation’s data safe.

Now ‘Do Not Disturb’ means exactly that

Imagine hours to get on with your most important tasks, without any interruptions from your team. It’s the dream isn’t it? A major update to Windows 11 will help you work with zero distractions. Our new video shows you how.

Three clever tricks to get more out of Teams

Every business we support that relies on Teams agrees it’s an incredible tool for communication and collaboration. We’re full of clever tricks you can do with Teams. Here are three you might not have seen before.

Want to be even more productive? Try Microsoft Lists

Over the past couple of years we’ve all benefited from so many new productivity tools. It’s been great. But if your core problem is just getting organised, there’s nothing better than a list. Especially Microsoft’s List tool. Watch our latest video to see how it integrates with other apps you use, such as Teams.

How to protect your webcam from spies

In just two short years, a good quality webcam has become a critical tool for everyone. Could you imagine doing business without one? But hackers are using clever tools to try to spy on people using their webcams. Our new video shows you free and easy ways to protect yourself and your staff.

When something’s wrong, you want a responsive IT helpdesk

With our clients we work on all aspects of their technology, especially making sure they have a suitable technology strategy. We’re also there for them when things go wrong. And that’s about having a highly responsive helpdesk. When you’re looking for a new IT support provider, there are two tests you must apply to their helpdesk. Our new video tells you what they are.

Would any of your staff actually click that link?

There’s a cyber-crime called phishing. It’s a major pain. Criminals send emails pretending to be someone they’re not, hoping one of your people will click a link and accidentally give them access to your data. Do you think your team would spot a phishing email? Here’s an easy way to check.

How to accurately predict annual hardware expenses

Pulling together your budgets for next year? While it might be hard to know how much your business will spend on software – especially as your needs change throughout the year – you can accurately budget for your hardware for the year. Just ask yourself these 5 key questions.

How to stop programs from loading at startup

If Windows takes ages to start, maybe there’s too much software launching automatically on your business’s PCs. Our new video shows how to manage that.

How to turn off the built-in password manager in Chrome

We always recommend you use an external password manager. And if you do, disable the built-in one offered within Chrome. Here’s why – and how to do it.

What is multi-factor authentication?

There are some very basic security measures you can use that offer really high levels of protection for your business. Multi-factor authentication is one of those. Our new video explains what it is, how it works, and why you really, really want to start using it in your business.

Plan ahead now if you need new hardware later this year

Did you know we’re right in the middle of a global chip shortage? A number of different things have come together to create the perfect storm. And it’s restricting some technology supplies. Our new video explains why you should plan ahead and order early, if you need any new hardware in the next 6 months.

So you’ve tapped a bad link on your phone

We’ve all done it – tapped a link, realised it’s not what we thought it was, and then wondered what damage it might cause to our phone. First of all, don’t panic. But then, take action. There are two things you need to be aware of now. And our new video tells you what they are.

OneDrive saves the day as your portable scanner

There you are, working from home and getting things done, until suddenly… you need to print, sign and scan a document. You’ve got a printer, so that’s OK. But no scanner. That’s annoying. How can you get this done today? Microsoft 365 to the rescue! There’s a scanner built into an app you may already be using. Here’s everything you need to know.

The data security equivalent of leaving your windows open

We all take great care to keep our homes secure.

Yet some business owners and managers don’t have the same attitude towards their business’s data security.

Which is crazy. Because there are a lot more people trying to access your business’s data, than hoping to steal your TV.

Here are four key ways to improve your business’s data security.

How to spot a ransomware attack before proper damage is done

One of the most terrifying things that can happen to your business is a ransomware attack.

This is where hackers take control of your network and encrypt all your data, making it unusable. They won’t undo the damage unless you pay a big fee – a ransom fee.

The reason they can do so much damage is they secretly break in to your system a long time before the attack is launched. The one upside of this is you can keep an eye out for symptoms you’ve been breached.

Here are three ways you can see if hackers are already in your system.

Which of these phishing scams have you heard of?

You’ve heard of phishing, we’re sure. It’s where criminals send you an email, pretending to be someone else (like your bank), to try to get sensitive information from you.

But what about vishing? And smishing? And whaling?

These are all forms of phishing designed to steal your information, and ultimately your money.

We explore each one in our brand new video. Because the more aware you and your staff are; the better protected you’ll be.

Why your new PC is slowed down by bloatware.

There’s no better feeling than getting a new PC. Until you start it the first time, and realise it’s full of software you didn’t want or need!

This is called bloatware. And it will slow down your computer. Our new video shows why bloatware is on your computer, and what to do about it.

Reach for big goals this year with Microsoft Planner.

Microsoft 365 has some amazing productivity and collaborative tools already built in.

Did you know that within Teams there’s a useful project planning tool?

Watch our short video for the lowdown on how to use Microsoft Planner.

4 ways to make video calls better in 2021

I think we can all accept by now, that video calls will continue to be a staple of business communications next year.

But did you know you can considerably improve your calls with just a few little tweaks? There are four key areas to pay attention to.

We’ll show you what to do and how to do it, in our brand new video.

Microsoft Teams is perfect for video calls

Have you been using Zoom for your video calls? Microsoft Teams is a better business solution, and keeps all your activity with your staff in one place.

Here’s our round-up of the latest video call features added to Teams.

The Covid scams that steal your data

There have been some shocking online scams in the last 6 months. As cyber-criminals have taken advantage of the global pandemic.

We don’t want your business to be caught out. So our new video shows you the scams you and your team should watch out for – both at work, and at home.

Take our 60 minute security challenge

We’re the local data security experts. And one of the things our team prides itself on, is quickly finding ways that hackers could damage your business.

In fact, if you give us just 60 minutes, we’re confident we’d find something wrong with your IT setup that places your data security at risk.

Watch our new video to find out more – then contact us at [email protected] to start your 60 minute security challenge.

When did you last upgrade your business ‘phone system?

When was the last time you upgraded your business ‘phone system?

If it’s been 5 years or more, then you’re overdue an upgrade.

You probably update your laptop and mobile phone every few years. Business phones are no different.

Watch our new video to see the benefits from installing a 2020 VoIP system for your business.

How to protect your data from ransomware

Have you heard of malware? That’s scary enough – but have you also heard of ransomware?

This is where criminals lock you out of your data. And you have pay to get access to it again.

Our new video has three ways you can protect your business from ransomware.

How SharePoint makes remote working easier

Right now we’re all looking at hybrid setups.

The perfect technology that allows you to collaborate and work efficiently, whether you’re working from home or at your workplace.

We think SharePoint could be the perfect solution for your business. And we’ve created this new video to tell you why.

Preparing to return to your workplace

The lockdown is still in force right now. But have you started planning, for when your staff can return to the workplace?

We all know it’s going to happen at some point. And it’ll probably be phased in. So the more you plan now and take action, the easier it will be for your business.

There are three key areas to consider. See what they are in this brand new short video.

Keep your data safe when staff use their own devices

Because we have to work from home for now, your team are probably using their own devices.

Which is fine… so long as your business’s data security isn’t compromised in any way.

That’s a big ask. Especially if your staff are sharing their devices with other members of the family.

We’ve created a brand new video highlighting seven golden rules for keeping your business’s data safe.

A password manager makes your business secure + life easier for your staff. At the same time

Easy passwords are embarrassingly easy to crack. It’s almost embarrassing how easy it is for hackers to crack them, using automated tools. But the problem is that strong passwords generated randomly, are far too difficult for normal humans to remember. You need something to help.
That’s where a password manager can help you.
Want to know how they work and all the benefits? We’ve made a brand new video to show you.

Here’s how to make project communication as easy as possible

Managing multiple projects with lots of different contributors can be a real headache.

Unless you use one of the world’s favourite collaboration tools – that you may already be paying for.

Microsoft Teams is part of Office 365. And is now used by 13 million people working for half a million businesses.

As the local Office 365 experts for Norwich, we’ve put together a brand new video. To show you how your business can really benefit.

Now you can translate languages within your Office 365 documents

If you need to translate documents and you’re relying on Google to do it, there’s now an easier way.

Microsoft Translator has recently been embedded into Word, Excel and PowerPoint, in Office 365.

It works very well. And we’ve created a brand new video for you to see it in action.

PS we are the local Office 365 experts for Norwich. If your existing IT support company hasn’t shown you ways to be more productive with software you’re already paying for, we should talk.